Revivo Aesthetics, PLLC

Website Terms of Use

Agreement between User (as defined herein) and Revivo Aesthetics, PLLC, a Florida professional limited liability company (the "Company", "we", "us", or "our"). User means any person or entity that accesses, views, interacts with, or uses any functionality of this website, whether manually or through automated means, including but not limited to browsing content, submitting information, booking appointments, or accessing services offered through the website.

Welcome to the website, https://www.revivoconcierge.com , (the "Site"). The Site is comprised of various web pages operated by the Company. The Site and your use thereof is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of the Site constitutes your agreement to all such Terms. Please read these Terms carefully and keep a copy of them for your reference.

All Users of this Site agree that access to and use of this Site is subject to the following terms and conditions and other applicable law. You agree that by using this Site, you are at least 18 years of age or visiting under the supervision of a parent or guardian, and legally able to enter into a contract.

1. General

The Company is the owner and operator of this Site https://www.revivoconcierge.com, (the "Site"). By accessing the Site, you agree to be bound by these Terms and to use the Site in accordance with these Terms of Use, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to services available through the Site or from the Company.

Please read these Terms of Use carefully to understand our terms regarding your use of the site and services offered by the Company. If you do not agree with our terms, your choice is not to use our Site. By accessing or using this Site, you agree to the Terms of Use.

It is your responsibility to review these Terms of Use periodically. We may revise these Terms of Use at any time without notice to you. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the terms periodically for updates.

These terms of use are effective as of March 1, 2026.

2. Intellectual Property Rights

This Site and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. These Terms of Use permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Site, except as follows:

a. Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.

b. You may store files that are automatically cached by your Web browser for display enhancement purposes.

c. You may download one copy of a reasonable number of pages of the Site for your own personal, non-commercial use and not for further reproduction, publication or distribution.

d. If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

You do not have the right to delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site. You must not access or use for any commercial purposes any part of the Site or materials available through the Site. If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Site in breach of the Terms of Use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Site not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

3. Links from the Site

If the Site contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to or from this Site, you do so entirely at your own risk and are subject to the terms and conditions of use for such Sites.

4. Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Site:

a. In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).

b. For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.

c. To transmit, or procure the sending of, any advertising or promotional material [without our prior written consent], including any "junk mail", "chain letter" or "spam" or any other similar solicitation.

d. To impersonate or attempt to impersonate the Company, a Company employee, another User or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).

e. To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm the Company or Users of the Site or expose them to liability.

f. Use the Site in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Site, including their ability to engage in real time activities through the Site.

g. Use any robot, spider or other automatic device, process or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.

h. Use any manual process to monitor or copy any of the material on the Site or for any other unauthorized purpose without our prior written consent.

i. Use any device, software or routine that interferes with the proper working of the Site.

j. Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.

k. Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer or database connected to the Site.

l. Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.

m. Otherwise attempt to interfere with the proper working of the Site.

5. Reliance on Information Posted

The information presented on or through the Site is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Site, or by anyone who may be informed of any of its contents.

This Site may include content provided by third parties, including materials provided by other Users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

6. Electronic Communications

Visiting the Site or sending emails to the Company constitutes electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

7. Changes to the Site

We may update the content on this Site from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

8. Children Under Thirteen

The Company does not knowingly collect, either online or offline, personal information from persons under the age of thirteen (13). If you are under eighteen (18), you may use the Site only with the permission of a parent or guardian.

9. Cancellation/Refund Policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the providers' day that could have been filled by another patient. As such, we require at least 24 hours' notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours' notice, or miss their appointment, will be charged their deposit amount for the appointment ($50).

10. Class Action Waiver

Any litigation or arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and the Company agree otherwise, the judge or arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

11. Accessing the Site and Account Security

We reserve the right to withdraw or amend this Site, and any service or material we provide on the Site, at our sole discretion without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Site, or the entire Site, to User, including registered Users.

12. Copyright Infringement (DMCA Notice)

If you believe material on this website infringes your copyright, you may submit notice pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512).

Your notice must include:

a. Your signature (physical or electronic)

b. Identification of the copyrighted work

c. Identification of the allegedly infringing material

d. Your contact information

e. A good faith statement that use is unauthorized

f. A statement under penalty of perjury that your claim is accurate

Notices should be sent to:
Revivo Aesthetics, PLLC
910 S. 8th Street, Suite 121
Fernandina Beach, Florida, 32034
info@revivoconcierge.com
Attn: Copyright Agent

13. Geographic Restrictions

The owner of the Site is based in the state of Florida in the United States. We provide this Site for use only by persons located in the United States. We make no claims that the Site or any of its content is accessible or appropriate outside of the United States. Access to the Site may not be legal by certain persons or in certain countries. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

14. Disclaimer of Warranties

THE SITE AND ALL CONTENT ARE AVAILABLE "AS IS." COMPANY DOES NOT WARRANT THAT THE SITE OR ANY CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THERE MAY BE DELAYS, OMISSIONS, INTERRUPTIONS, AND INACCURACIES IN THE NEWS, INFORMATION, OR OTHER MATERIALS AVAILABLE THROUGH THE SITE OR ANY CONTENT.

WE DO NOT PROVIDE OR AUTHORIZE THE PROVISION OF MEDICAL, LEGAL, OR OTHER PROFESSIONAL ADVICE THROUGH THE SITE OR ANY CONTENT, AND SO WE DISCLAIM ANY RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF MEDICAL, LEGAL, OR OTHER PROFESSIONAL INFORMATION THAT IS CONTAINED WITHIN THE SITE OR ANY CONTENT. RATHER THAN RELYING ON THIS INFORMATION, YOU SHOULD SEEK ADVICE FROM A QUALIFIED PROFESSIONAL.

WE RESERVE THE RIGHT TO CORRECT ANY ERRORS OR OMISSIONS IN THE SITE OR CONTENT. WE DO NOT GUARANTEE OR WARRANT THAT THE SITE, CONTENT, OR MATERIALS THAT MAY BE DOWNLOADED FROM THE FOREGOING DO NOT CONTAIN VIRUSES, WORMS, "TROJAN HORSES," OR OTHER DESTRUCTIVE MATERIALS. WE ARE NOT LIABLE FOR ANY DAMAGES OR HARM ATTRIBUTABLE TO SUCH FEATURES.

15. Limitation of Liability

IN NO EVENT SHALL THE COMPANY HAVE ANY LIABILITY TO YOU FOR ANY LOST PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, MULTIPLE, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE; AND IN NO EVENT SHALL THE COMPANY'S LIABILITY EXCEED THE FEES PAID UNDER THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

16. Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Site, including, but not limited to, your User Contributions, any use of the Site's content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Site.

17. Termination/Access Restriction

The Company reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Florida, and you hereby consent to the exclusive jurisdiction and venue of courts in Florida in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of this agreement or use of the Site. The Company's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of the Company's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by the Company with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the User and the Company with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and the Company with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

18. Force Majeure

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

19. Governing Law and Jurisdiction

All matters relating to the Site and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Florida without giving effect to any choice or conflict of law provision or rule. Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Site shall be instituted exclusively in the federal courts of the United States or the courts of the State of Florida.

You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

20. Successors and Assigns

This agreement shall inure to the benefit of and be binding upon the User and their respective heirs, legal personal representatives, successors and assigns.

20. Entire Agreement

The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and Company with respect to the Site and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Site.

21. Waiver and Severability

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

22. Non-Refundable Services and Procedures

All aesthetic procedures, treatments, injectable services, laser services, and packages provided by Revivo Aesthetics, PLLC (the "Practice") are elective medical services. By scheduling and/or receiving treatment, Patient acknowledges and agrees that all payments for services rendered are non-refundable.

Due to the nature of medical aesthetic services:

a. Once a procedure has been performed, payment is non-refundable regardless of outcome, patient satisfaction, or aesthetic results.

b. Results vary by individual, and no guarantees have been made regarding specific outcomes.

c. Professional fees compensate the Practice for time, expertise, clinical judgment, medical supplies, and facility costs.

d. Payment is due upon completion of treatment via the OptiMantra Portal or such other payment processing means designated by the Practice.

23. Chargebacks

Patient agrees not to initiate credit card chargebacks for services properly rendered. In the event of a chargeback dispute, Patient agrees that:

a. The signed financial policy, invoicing, and medical records may be submitted as evidence.

b. Patient shall be responsible for any collection costs, administrative fees, and reasonable attorneys' fees incurred in recovering unpaid amounts.

24. Medical Contraindications

If, prior to treatment, the Practice determines in its sole medical judgment that a procedure is contraindicated or medically inappropriate, the Practice may:

a. Issue a refund, or

b. Apply payment as a credit toward alternative services.

25. No Medical Advice

The content provided on this Site is for informational and educational purposes only. It is not medical advice and does not substitute for consultation with a licensed healthcare provider.

Use of this Site does not establish a provider-patient relationship. A provider-patient relationship is formed only after an in-person or telehealth consultation and execution of appropriate consent documentation.

Individual aesthetic results vary. No guarantees are made regarding outcomes.

26. Website Accessibility Statement

The Company is committed to ensuring digital accessibility for individuals with disabilities. We are continually working to improve the user experience for everyone and to apply relevant accessibility standards.

We strive to make our website accessible and usable in accordance with the principles of the Americans with Disabilities Act (ADA) and applicable Florida law.

Although the ADA does not provide specific technical website standards, we aim to conform our website to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards developed by the World Wide Web Consortium (W3C).

Accessibility Features

Our efforts may include:

a. Alternative text for meaningful images

b. Logical heading structures

c. Keyboard navigability

d. Readable font sizes and color contrast

e. Compatibility with common screen reader technologies

f. Clear form labels and instructions

We regularly review our website to identify and address accessibility issues.

Accessibility is an ongoing process. We are committed to continually evaluating and improving our website's accessibility to enhance usability for all individuals.

Third-party content, plug-ins, or linked websites may not be fully accessible. We encourage feedback regarding any accessibility concerns related to third-party integrations.

If you experience difficulty accessing any part of our website or need assistance with any content, we encourage you to contact us so we can provide the information or service in an alternative format.

Please contact:
Revivo Aesthetics PLLC
910 S. 8th Street, Suite 121
Fernandina Beach, Florida, 32034
Email Address: info@revivoconcierge.com

When contacting us, please provide a description of the accessibility issue, the webpage URL involved, and the type of assistive technology used (if applicable). We will make reasonable efforts to respond promptly and address concerns in good faith.

If you prefer, you may contact our office directly to schedule appointments, request information, or receive assistance.

27. Your Comments and Concerns

All other feedback, comments, requests for technical support and other communications relating to the Site should be directed to:

The Company welcomes your questions or comments regarding the Terms:

Revivo Aesthetics PLLC
910 S. 8th Street, Suite 121
Fernandina Beach, Florida, 32034
Email Address: info@revivoconcierge.com

Effective as of March 1, 2026